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How do I complete a Factory Settings Reset?

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Factory Settings Reset

If there seems to be some sort of error while you are recording files on your iSpyPen Pro, a Factory Settings Reset will resolve 99% of these situations.

 

WINDOWS: This is how you reformat your iSpyPen Pro (if needed) on your Windows computer. This resets the pen to factory settings:

 

  • Plug your iSpyPen Pro into the Window’s computer. 
  • Open Windows Explorer, click the "Computer" section in the sidebar, and find the drive “iSpyPen Pro”
  • Right-click on the drive and choose "Format."
  • Under "File System," choose the file system you want to use. See the above section for more details on which one to pick. We need to use MS-DOS or FAT. 
  • Give your drive a name under "Volume Label," and check the "Quick Format" box.
  • Click "Start" to format the drive. You'll get a notification when it's done (it should only take a few seconds)

 

APPLE: This is how you reformat your iSpyPen Pro (if needed) on your Apple computer. This resets the pen to factory settings:

 

  • Plug your iSpyPen Pro into the Apple computer. 
  • Open Finder, and find the drive “iSpyPen Pro”
  • Open the app “Disk Utility” which is found on all Apple computers
  • Select “iSpyPen Pro” under external on the left hand menu

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  • Select Erase.

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  • Enter Name: “iSpyPen Pro”, Format: “MS-DOS (FAT)”, Scheme “Master Boot Record”. If you do not see these options, see the note at the end of this tutorial.

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  • Select “Erase”

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  • Do not touch the iSpyPen Pro until you get the following Complete notification
  • Click “Done” and your iSpyPen Pro has been reset to factory settings.

 

 

 

Note: If you do not see Name, Format, and Scheme options, select “View” on the top bar and “Show All Devices”.

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